To learn all about the returns process for products sold by Bunnings, view our returns policy.

Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

If you've received a damaged or faulty item and Bunnings is the seller, take it to your nearest store or contact our Customer Support team. During stage 4 restrictions VIC Metro customers should email Customer Support at customersupport@bunnings.com.au, who will assist you with replacing your product or process a refund.

Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance.

Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy.

Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

You can return an item purchased from Bunnings to your local Bunnings store if you've received a damaged or faulty product, or if you've changed your mind. During stage 4 restrictions VIC Metro customers should contact our Customer Support team. View our returns policy.

Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance. 

For a change of mind on products purchased from Bunnings, if you're unable to return the item to your local Bunnings store then you'll have to cover the postage/delivery cost of returning the item. If you've received a damaged or faulty item, Bunnings will cover the cost of return.

Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page, and will include details of any postage/delivery costs associated with change of mind returns.

Your refund will be processed back into the same account you used to make the purchase. View our returns policy.

For products purchased from Bunnings:  contact your nearest store or email Customer Support at customersupport@bunnings.com.au.

For products purchased from on our website from a third party Trusted Seller:  contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

For products purchased from Bunnings:  If the item you received is the wrong size/colour, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au to organise an exchange. During stage 4 restrictions VIC Metro customers should contact Customer Support.

For products purchased from on our website from a third party Trusted Seller:  contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

Some products we stock aren't available for purchase online and need to be purchased in-store. If you need help to get a product home or to site, just ask a Team Member at your local store who can help organise delivery. In many of our stores we also offer trailers or vehicle hire to help you get big and bulky items home. We'll continue to listen to customers to ensure we are offering the best experience possible and our online products and services are of real value.

Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product, whether the seller is Bunnings or a third party Trusted Seller, as well as where it's being delivered.

Delivery Type	Metro Cost	Regional Cost
Parcel	$10.00	$14.00
Ute	$40.00	$40.00
Ute with Assist	$75.00	$75.00
Truck	$90.00	$90.00
Truck with Assist	$125.00	$125.00
Crane	$175.00	$80.00

For products ranged in-store, expect delivery within 2-5 days. For Special Order items which are sent directly from our suppliers, expect delivery within 7-14 working days.  For products purchased directly from third party Trusted Sellers, delivery options are listed on each product's product page.

Our online range gives customers access to products that were previously only available to order in-store. For some products, such as custom-made products or products with specific delivery requirements that need to be confirmed with you, please contact the team at the Special Orders Desk at your local Bunnings who can order these items for you.

Yes, you can cancel your order in most cases. Please contact Customer Support at customersupport@bunnings.com.au for assistance.  Where you have purchased your product directly from a third party Trusted Seller, that Trusted seller may need to accept your order cancellation.

We will always make our best effort to accommodate any changes. Please contact Customer Support, customersupport@bunnings.com.au, who will endeavour to assist you with your query.  Where you have purchased your product directly from a third party Trusted Seller, we recommend you contact them directly to arrange see if a change is available.

If your order hasn't arrived, please contact Customer Support at customersupport@bunnings.com.au, and we will look into it for you.

Yes, select 'Delivery' at the time of purchase and your item will be delivered to you. There are, however, some products that can't be delivered. To check if a product can be delivered to your area, enter your postcode on the product page for delivery details.

Special Orders gives you access to even more products stocked by our suppliers that aren't currently stocked on our shelves. From sheds to children's play equipment, bathroom taps to ceiling lights, Special Orders gives you even more choice.

A wide range of Special Orders products are available to buy online, including lighting, sheds, bathroom, kitchen and advanced plants. To find products that can be bought online, use the 'Order Online' filter on search results pages and product listing pages.

On the cart page, select 'Remove' beneath the quantity and the item will be taken out of your cart.

Any product that has the blue Special Orders icon and 'Order Online' tick can be purchased online. Review the product’s delivery options on the product detail page, add it to your cart, then check out online. 

We and the third party Trusted Sellers who offer products on our website use a range of different freight and transport providers depending on the type of product and where it's being delivered.

Yes, you can change your delivery address. Please contact Customer Support at customersupport@bunnings.com.au for assistance.

If you're missing a product from your order, please contact Customer Support at customersupport@bunnings.com.au for assistance.

If you've received the wrong item, please contact Customer Support at customersupport@bunnings.com.au for assistance.

If you won't be home, you can give the transport provider authority to leave the delivery. The provider will then supply a proof of delivery note, including a photo of the item and its placement. Metro deliveries only.

We and the Trusted Sellers who offer products on our website can only deliver to Australian addresses.

Yes, you can order products from overseas on bunnings.com.au but items can only be delivered to Australian addresses.

If you're having trouble buying products online, contact Customer Support at customersupport@bunnings.com.au for assistance.

Yes, you can buy Bunnings Gift Cards online. Buy a Gift Card.

Currently, only products at warehouses in Victoria (excluding Brunswick and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT warehouses are available for next day Click & Collect. These products will have the Click & Collect icon visible on the website.

Yes, someone else can pick up your order on your behalf. They'll need to provide a copy of the order confirmation and photo ID in store when collecting your order.

Payment can be made by Visa, Mastercard, AMEX, PayPal, Zip and Openpay.

Payment will be processed immediately following a successful transaction.

Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.

You can't pay with a Gift Card online at this time. This service will be available in the future.

If the product price has changed since placing your order, please contact Customer Support at customersupport@bunnings.com.au for assistance.Bunnings Price Guarantee only applies to products sold by Bunnings, and not those sold by third party Trusted Sellers on our website.

Yes, PayPal is available as a payment option for online orders excluding gift cards.

Yes Zip is available as a payment option in-store and online for products excluding gift cards.

Yes, Openpay is available as a payment option in-store and online for products excluding gift cards.

No, AfterPay is not available as a payment option.

 Our Price Policy also applies online to products sold by Bunnings. Please contact Customer Support at customersupport@bunnings.com.au to process the price guarantee and place your order.

Find out all you need to know about our Price Policy.

Select 'Sign In' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account.

To close your account, please contact us for assistance.

To unsubscribe from Bunnings newsletters, select 'Unsubscribe' on your My Profile page.

You can contact our Customer Support team at customersupport@bunnings.com.au or provide feedback online.

If you're having trouble signing into your account, please contact us for assistance.

If you've forgotten your user name, please contact us for assistance.

Visit the Forgotten Password page to reset your password.